Refund policy
Return & Refund Policy – sarv uttaam
A 30-day return policy is available. This means a return request may be made within 30 days from the date of delivery.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
-
The item must be unused, unworn, and in the same condition as received
-
Original tags and original packaging must be included
-
Proof of purchase (order ID or receipt) is required
How to Start a Return
To initiate a return, contact:
📧 Email: m65products@gmail.com
📱 WhatsApp: +91 9355343838
Once the return request is approved, instructions will be provided regarding the return process and shipping details.
Return Address:
sarv uttaam
69/6A, 2nd Floor,
Najafgarh Road Industrial Area,
Rama Road, New Delhi – 110015, India
⚠️ Items sent without prior return approval will not be accepted.
Damages & Incorrect Items
Orders should be inspected immediately upon delivery.
If an item is damaged, defective, or incorrect, notification must be made within 48 hours of delivery to allow prompt resolution.
Non-Returnable Items
The following items are not eligible for return:
-
Sale or clearance items
-
Gift cards
-
Personal care or hygiene products
-
Customized or personalized items
-
Hazardous or flammable materials
If there is uncertainty about eligibility, clarification should be requested before submitting a return request.
Exchanges
Direct exchanges are not offered.
To receive a different size or product:
-
Submit a return request for the original item
-
Place a new order after return approval
This process ensures faster handling.
European Union – 14-Day Cooling-Off Period
For orders shipped to the European Union, the right to cancel or return an order applies within 14 days of delivery, without the need to provide a reason.
Returned items must be:
-
Unused and unworn
-
In original condition and packaging
-
Accompanied by proof of purchase
Refunds
-
Once a returned item is received and inspected, notification of approval or rejection will be provided
-
Approved refunds are processed to the original payment method within 10 business days
-
Banks or payment providers may require additional time to reflect the refund
If more than 15 business days have passed since refund approval, contact:
📧 m65products@gmail.com
Need Help?
For any questions related to returns or refunds:
📧 Email: m65products@gmail.com
📱 WhatsApp: +91 9355343838
If you want, I can also:
-
Make this shorter and simpler
-
Align it word-for-word with your Privacy Policy
-
Customize it for COD orders only
-
Adjust language for India-only or international shipping
Just tell me what you want next 👍